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Zain Mobile Telecommunications Kuwait

Zain (formerly Zain) is the pioneer of mobile telecommunications in the Middle East and now a major player on the African continent. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our “3x3x3” expansion strategy in 2003, we have expanded rapidly. 

 Jobs by this Author

Contact Center Agent-Zain Kuwait

  • Greet customers in a courteous, friendly and professional manner.
  • Actively listen to the callers to assess and clarify service needs.
  • Own and manage the customer relationship, resolving calls in an efficient and timely manner.
  • Stay current on products, services, promotions, procedures and terminology.
  • Secure customer satisfaction in every interaction in a professional manner.
  • Provide the ZAIN private customers with the excellent service and support.
  • Fulfill private customer needs for new products and services.
  • Fulfill individual and tam based performance parameters (KPIs).
  • Handle and resolve all calls from private customer on the general access number.
  • Suggest sales to customers by introducing products (especially new products).
  • Resolve all wrap-up tasks that do not require escalation involvement, including:

    • Public Relations-Zain Kuwait

    • Prepare and execute PR campaigns and events targeted both to customers and employees, in cooperation with PR agencies, press and media.
    • Arrange press conferences. Prepare and distribute press releases.
    • Maintain good relations with media and press.
    • Prepare and ensure distribution to the proper audience of a daily press clippings report.
    • Contribute to the evaluation and management of sponsorships and donations.
    • Handle all ZAIN social activities and contributions to the community.

    Marketing-Zain Kuwait

    • Develop pricing strategies, balancing firm objectives and customer satisfaction.
    • Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections.
    • Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies.
    • Consult with product development personnel on product specifications such as design, color, and packaging.
    • Select products and accessories to be displayed at trade or special production shows.

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