Customer Care Strategy Head
http://kuwait.jobs-career-listing.com/articles/193/1/Customer-Care-Strategy-Head/Page1.html
By Kuwait Job Bank Jobs in Kuwait
Published on 05/21/2008
-Post Graduate in Business Management, -5 years of experience in customer care environment in a strategy role. -Excellent written and verbal communication skills, -Very good management, organizational and interpersonal skills, -Fluent in English & Arabic.
Customer Care Strategy Head
| Job Description/ Responsibilities |
Our client, a large telecommunication company seeks to recruit a Customer Care Strategy Head who will have to -Develop & advance the customer care strategy across all customer care channels, -Develop customer retention strategy, -Design & develop win-back programs in coordination with the Marketing, -Analyze customer usage and behavior in order to define service offers, -Ensure quality control across all customer care channels through periodic process reviews and audits. |
| Profile | -Post Graduate in Business Management, -5 years of experience in customer care environment in a strategy role. -Excellent written and verbal communication skills, -Very good management, organizational and interpersonal skills, -Fluent in English & Arabic. |
| Experience | 5 - 8 years |
| Education | PG - MBA/PG Diploma in Business Mgmt |
| Location | Kuwait |
| Nationality | Any GCC National, Any Arabic National, Any Nationality |
| Gender | Any |
| Reference Code | SOS |
| Name | Jumana V - Recruitment Consultant |
| tradecomkwt@sosrecruitment.net |